Services

Implementation and support, by the people who build it.

From a turnkey go-live to annual support packages — ServiceCore professional services get you live fast and keep your platform running.

Setup Services

Stand up ServiceCore — from a fast core install to a full, turnkey implementation.

One-time

Launch Ready Configuration Package

A guided, hands-on ServiceCore implementation covering all 18 core configuration steps from users to automation, delivered turnkey.

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One-time

Quickstart Configuration Package

A fixed-scope install of ServiceCore on your servers, with the mandatory configuration and integrations needed to go live fast.

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Support Services

Integrations, migrations, reporting and annual support packages that keep your platform running.

One-time

Integration Configuration Package

A one-time engagement that designs and activates end-to-end REST API integrations between ServiceCore and your other business platforms.

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One-time

Migration Configuration Package

A structured data migration service that moves records from legacy ITSM, service desk, and CMDB platforms into ServiceCore.

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One-time

Reporting Services

A one-time engagement that designs and deploys custom reports and management dashboards tailored to your organization's reporting needs.

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One-time

On-site Support Service

On-site support placing a certified ServiceCore specialist in your workplace for rapid response during critical operations.

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Annual

Silver Support Package

Entry-level annual support with 15 tickets, business-hours coverage, and core self-service channels for lean IT teams.

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Annual

Gold Support Package

An enhanced annual support package with 30 tickets, 5×8 cover, phone support, health checks, and product configuration management.

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Annual

Platinum Support Package

Our recommended annual support tier: 60 tickets, 7×8 coverage, a dedicated technician, and every support channel open.

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Annual

Mission Critical Support Package

ServiceCore's most complete support tier: 60 tickets a year, 24/7 cover, every channel open and every add-on service included.

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Not sure which service fits?

Tell us where you are — a fresh install, a migration off a legacy tool, or scaling an existing ServiceCore — and we'll point you to the right package.

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