Build real ServiceCore skills.
Build enterprise-grade service management capability on ServiceCore. From ITIL 4 foundations to role-based certifications and hands-on technical workshops, our programs equip practitioners, administrators, developers, and consultants to design, configure, and continually improve a service management system that delivers real value.
Training programs
ITIL 4 Foundation
An entry point to modern IT and enterprise service management. Covers the ITIL 4 service value system, the four dimensions, guiding principles, and the core practices that underpin every ServiceCore deployment. Ideal preparation before adopting role-based certifications.
Certified ServiceCore Service Management Practitioner (CSSM-P)
A hands-on program for technicians, process owners, and service managers covering what service management practices are, how they work, and how they are applied within the product. Spans dashboards and reporting, task and worklog management, interaction and incident handling, service requests, the self-service portal, assets, CMDB, suppliers, contracts, and project management. Recommended for every technician before going live on ServiceCore.
Certified ServiceCore Service Management Administrator (CSSM-A)
For product owners, ITSM administrators, process owners, service owners, and aspiring consultants. Covers all administration settings, configuration, and customization of the service management system: general and organization settings, asset and configuration setup, service level policies, business hours, automation rules, the service catalogue, shared fields, SRM, and release management. Essential before implementation and for running, sustaining, and continually improving the system after go-live.
Certified ServiceCore Service Management Developer & Consultant (CSSM-DC)
Advanced program for administrators, developers, consultants, and partners. Covers architecture, installation and maintenance, process design and workflow development, custom forms and actions with scripting, custom approval flows, integration and automation, discovery, CMDB and event management, enterprise add-on configuration, and advanced ITIL 4 practices on the platform. Equips consultants to independently deliver professional services to any organization running ServiceCore.
Reporting, Dashboards & Service Measurement
A focused program on turning service data into insight. Covers dashboard customization, widget management, measurement and reporting practices, and the KPIs and metrics that drive service level management and continual improvement decisions across ITSM processes.
Workshops
Workflows Technical Workshop
A practical, hands-on session introducing automation and workflows: what they are, how they work, and how they are applied in the product. Participants learn flow design, objects, approval and decision mechanisms, and automation triggers that digitize service request, change, and improvement processes.
For: Technicians, process owners, and service managersLowcode Technical Workshop
A practical session on the lowcode component system and form design. Participants learn low-code form building, data management, business logic control, and advanced user interface scenarios at a technical level.
For: Technicians, process owners, and service managersAdvanced Administration Technical Workshop
A practical session covering advanced administration settings: how they work and how they are applied in the product. Participants gain full control of the system through organizational configuration, asset configuration, approval flow architecture, customizable forms, and continuous deployment infrastructure.
For: ITSM owners, administrators, and product managersShort courses
Build your team's ServiceCore skills.
Talk to us about certification tracks, workshops and tailored enablement for your service teams.