Silver Support Package
Essential support, 15 tickets, 5×8
What this service delivers
The Annual Silver Support Package is ServiceCore's entry-level support tier, giving your organization 15 support tickets per year backed by 5×8 business-hours coverage. It connects you to the core support channels - email request logging, the self-service portal, remote desktop sessions, and the knowledge base - so day-to-day issues are captured, tracked, and resolved through a single, structured process.
Beyond reactive support, the package keeps your platform current through Continuous Delivery, with product updates applied as they ship and error logs monitored on the vendor side. It is designed for teams that want dependable, predictable assistance without the overhead of a fully managed engagement - a clear-scope foundation you can upgrade as your service operation grows.
Everything in the engagement
Annual Ticket Allowance
15 support tickets per year covering incidents, service requests, and how-to questions during business hours.
Business-Hours Coverage
5×8 working-hours support so requests are picked up and progressed within standard service windows.
Multi-Channel Intake
Raise and track requests via email, the self-service portal, remote desktop sessions, and the in-product support form.
Knowledge Base Access
Full access to guides, training videos, and documentation for fast self-service resolution.
Continuous Delivery
Ongoing product updates and proactive error-log monitoring keep your ServiceCore instance current and stable.
Community Event Passes
Two complimentary passes to ServiceCore seminars and events for your team each year.
What's in the package
What you walk away with
- 15 support tickets per subscription year
- 5×8 business-hours support coverage
- Email, self-service portal, remote desktop, and in-product request channels
- Knowledge base access with guides, videos, and documentation
- Continuous Delivery updates with error-log monitoring
- Two complimentary ServiceCore seminar/event passes
- Clear upgrade path to Gold, Platinum, or Mission Critical tiers
Who it's for
Ideal for organizations with essential support needs that want a clear-scope, entry-level package to keep ServiceCore running reliably.
Common questions
Each ticket can be used for an incident, service request, or how-to question handled during 5×8 business hours. Tickets are logged and tracked through your chosen channel - email, portal, remote desktop, or the in-product form - and worked through ServiceCore's standard support process.
Ready to get started with Silver Support Package?
Book a demo or talk to the team — we'll scope the engagement around where you are today.