Mission Critical Support Package
60 tickets a year, 24/7 cover
What this service delivers
The Annual Mission Critical Support Package is ServiceCore's highest support tier, built for organizations where service disruption is simply not an option. It combines an annual allocation of 60 tickets with round-the-clock 24/7 cover, so incidents, service requests, and change-related questions are picked up at any hour, on any day of the year.
Every support channel is open with no restrictions, and every add-on service is fully included: proactive health checks, configuration management, a dedicated technician, high-priority handling, and application performance monitoring. Requests are also accepted through channels beyond the standard set, giving your team a direct line to ServiceCore experts whenever a mission-critical situation arises.
Everything in the engagement
60 Tickets Per Year
An annual allocation of 60 support tickets covering incidents, service requests, and product questions across all your ServiceCore modules.
24/7 Cover
Continuous, round-the-clock response 7 days a week, 24 hours a day, with no working-hour limitations.
All Channels Open
Live chat, email, phone, service portal, remote desktop, knowledge base, and the in-product form are all active and unrestricted.
Dedicated Technician
An assigned specialist who knows your environment and operations, enabling fast decisions and high-priority intervention.
Performance Monitoring
Application performance is monitored proactively, with early warnings and improvement recommendations shared before issues impact service.
All Add-Ons Included
Periodic health checks, product configuration management, and Continuous Delivery system updates come fully included at no extra tier cost.
What's in the package
What you walk away with
- Annual entitlement of 60 support tickets
- 24/7 coverage across every support channel
- Assigned dedicated technician familiar with your environment
- High-priority handling so critical requests skip the queue
- Periodic system health checks and remediation guidance
- Product configuration management handled by the support team
- Proactive application performance monitoring with early-warning alerts
- Continuous Delivery updates plus unlimited ServiceCore seminar and event access
Who it's for
Ideal for organizations running mission-critical operations where downtime is unacceptable and continuous 24/7 monitoring and rapid intervention are essential.
Common questions
Both packages include 60 tickets a year and the full set of add-on services. The difference is coverage: Mission Critical provides true 24/7 (7×24) response with no working-hour window, whereas Platinum runs 7×8. Mission Critical is built for operations where any downtime is unacceptable and intervention is needed at any hour.
Ready to get started with Mission Critical Support Package?
Book a demo or talk to the team — we'll scope the engagement around where you are today.