Licensing for agile project management.

Included modules

• Project Management ModuleA module that includes the core project management capabilities.
• Agile Project ManagementA module where Agile methods such as Scrum can be used.
• SDLC ManagementManagement, tracking and reporting of software development work, and integrations with CI/CD platforms.
• Boards & DashboardsA module where projects can be tracked through various boards and dashboards.
• Task ManagementUnified task management and centralized coordination of all tasks through processes, to proactively manage resources.
• Task Agenda ModuleYou can track your tasks in monthly and daily views with time slots.
• Task Kanban BoardsYou can manage your tasks with the drag-and-drop Kanban board option.
• Gantt ModuleProject dependencies and time tracking with Gantt charts.
• Resource ManagementManagement of project resources' task allocation, availability, capacity, utilization and workload distribution.
• Worklogs / Time Sheet ManagementYou can keep your worklogs within the relevant records and calculate the total effort time for each record.
• Capacity & Workload TrackingCapacity and workload tracking.
• Self-Service PortalA portal that lets users track their incidents, requests, changes, assets and all their interactions with your support teams.
• Knowledge & Document Management ModuleA comprehensive Knowledge and Document Management System makes it easy for both the technical team and users to manage, version, share and edit project documentation, workspaces and articles.
• Task, Worklog and Document TemplatesThanks to ServiceCore's template structure, record creation processes become standardized and faster. Time wasted on repetitive operations is eliminated and productivity increases.
• Reporting ModuleWith the ServiceCore reporting module, you can turn project, sprint, backlog and task data into meaningful insights to measure performance and identify areas for improvement. Thanks to ready-made reports, dynamic dashboards and the Report Wizard, strategic, operational and analytical reporting can be done easily. This delivers the data-driven management required for continuous improvement.
• Scheduled ReportsKeep all stakeholders up to date with Scheduled Reports.
• Role ManagementBy assigning different permissions to technicians, access within the application is granted only to the relevant areas. This enables a secure and efficient division of duties.
• Survey ManagementWith ServiceCore's survey management feature, user satisfaction and service quality are easily measured. Through automatically sent surveys, feedback is collected, analyzed and continuous improvement is achieved.
• Service Desk & Call ModuleThe parsing of records arriving through mail addresses integrated into the system and their automatic conversion into tickets is handled in the call module.
• Unlimited Email CatcherThanks to ServiceCore's unlimited email definition feature, records are created automatically from incoming emails. This speeds up record creation processes, shortens response times and increases operational efficiency.
• Automatic Record Creation via EmailWith ServiceCore's automatic record creation from incoming emails feature, record creation processes are accelerated, response times are shortened and operational efficiency is increased.
• Email, SMS and Web Notification TemplatesServiceCore provides quick notifications by sending instant email notifications to users and technicians for opened records. This way processes proceed without interruption and response times are minimized.
• Unlimited AD SynchronizationIntegrate as many AD accounts as you like to authorize unlimited users in ServiceCore.
• General Administration ModuleStreamline your business processes with ServiceCore's flexible, easy-to-use and comprehensive administration options!